Terms & conditions for having your Railcard delivered to your mobile device

If you purchased your digital Railcard online or by telephone, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you receive your token to enable you to download your Railcard to the Railcard app. 

You will be able to download your digital Railcard to your mobile device before the end of the 14-day cancellation period referred to in the previous paragraph, but if you do so you will lose your right to cancel. If you are not sure you want your Railcard, do not download it before your cancellation period expires. 

To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details on this website. You can also download, complete and submit the model cancellation form, but it is not obligatory. If you choose to exercise the right to cancel, we will send you an acknowledgement of receipt of the cancellation by email or post without delay. 

To exercise your right to cancel, you need to send us your cancellation notification before the end of the cancellation period. 

If you cancel this contract, we will reimburse all payments received from you. we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction and you will not incur any fees as a result of the reimbursement. 

Refunds are not available after the 14-day cancellation period has expired.