Contact Us
If you need to get in touch please use the form below and we will come back to you as soon as possible. We're open 0700hrs to 2200hrs every day except for Christmas Day.
Enquiry Form
Required fields are marked with an asterisk (*).
Railcard Team
If you bought a Railcard online but haven’t yet received it and are due to travel shortly, you can provide the email confirmation of your Railcard purchase together with photo ID so that staff can validate your discounted ticket. If you haven’t been able to purchase a Railcard online, you can buy most 1-year Railcards at any staffed National Rail ticket office (see individual Railcard websites for details). If you’re having issues with your existing Railcard, please contact us on Twitter, Facebook, 0345 3000 250 or railcardhelp@nationalrail.co.uk.
**Please note that we are experiencing high volumes of calls and emails at the moment and we haven't been able to respond as quickly as we would like. We are doing our best to help as many people as we can and as quickly as possible. Thank you for your patience.**
If you need to get in touch we're open 0700hrs to 2200hrs every day except for Christmas Day.
Send us a private message on social media:
Tel: 0345 3000 250
Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.
Email: railcardhelp@nationalrail.co.uk
National Railcards
PO Box 10776
Ashby-de-la-Zouch
LE65 9FA
Train Companies
If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.
If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.
Transport Focus
If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:
Email: advice@transportfocus.org.uk
Phone: 0300 123 0860
Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ