Contact Us

If you need to get in touch we're open 0700hrs to 2200hrs every day of the year except for Christmas Day. You can contact us via:



0345 3000 250 

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

Post: National Railcards
PO BOX 6616
DD11 9AR



All press enquiries should be sent to


If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list