Contact Us
**Please note that due to an emergency situation at our contact centre, our phone lines are currently closed. These will open again at the earliest opportunity. Thank you for your patience.**
Enquiry Form
Required fields are marked with an asterisk (*).
Railcard Team
Send us a private message on social media:
Tel: 0345 3000 250
Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.
Email: railcardhelp@nationalrail.co.uk
National Railcards
PO Box 10776
Ashby-de-la-Zouch
LE65 9FA
Train Companies
If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.
If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.
Transport Focus
If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:
Email: advice@transportfocus.org.uk
Phone: 0300 123 0860
Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ