Contact Us

If you need to get in touch we're open 0700hrs to 2200hrs every day of the year except for Christmas Day. You can email us at  or call us on 0345 3000 250.

You can also write to us at

National Railcards
PO Box 6616
DD11 9AR


If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:


Phone: 0300 123 0860

Transport Focus
7th Floor, Piccadilly Gate, Store Street
M1 2WD


All press enquiries should be sent to

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list