Contact Us

If you need to get in touch we're open 0700hrs to 2200hrs every day of the year except for Christmas Day. You can email us at  or call us on 0345 3000 250.

You can also write to us at

National Railcards
PO Box 6616
DD11 9AR

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.


If you have a complaint, comment or suggestion about a specific journey or train company, please contact the train company direct. Alternatively, please contact the train companies who run the service or station you are concerned about.

Train company list