Enquiry Form

Required fields are marked with an asterisk (*).


We will only use your contact information to help us find your Railcard account if you have one.




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You can also send us a private message on social media:

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The team are available to answer questions by phone from 0700hrs to 2200hrs every day of the year except for Christmas day. Please note, at busy times there may be a wait before we can answer your call.

If you are looking to buy or renew your Railcard or get a replacement then you’ll need to do this online.

Tel: 0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.



National Railcards

Unit A2 and B Mease Mill

Westminster Trading Estate


DE12 7DS



All press enquiries should be sent to

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.


If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies



If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus.




Phone: 0300 123 0860


Transport Focus
PO Box 5594
Southend on Sea