Contact Us

If you need to get in touch please use the form below and we will come back to you as soon as possible. We're open 0700hrs to 2200hrs every day except for Christmas Day. 

Enquiry Form

Required fields are marked with an asterisk (*).


We will only use your contact information to help us find your Railcard account if you have one.


Railcard Team

**Please note that we are experiencing high volumes of calls and emails at the moment and we haven't been able to respond as quickly as we would like. We are doing our best to help as many people as we can and as quickly as possible. Thank you for your patience.**

If you need to get in touch we're open 0700hrs to 2200hrs every day except for Christmas Day. 

Send us a private message on social media:

Twitter Railcards

Facebook Railcards

Tel: 0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.  

National Railcards
PO Box 6616
DD11 9AR

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.


Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:


Phone: 0300 123 0860

Transport Focus
PO Box 5594
Southend on Sea