Travel Advice


When you travel by train we want you to travel with confidence which is why the rail industry has:

  • Maximised space - made extra room to help with social distancing and designed timetables to maximise services at the busiest stations and times of day to reduce delays
  • Boosted cleaning - making sure trains and stations are cleaned more frequently to give added protection
  • Helped with hygiene - installed hand sanitiser points in over 300 stations and replenish soap in stations and on trains more frequently
  • Improved information - launched a new service that alerts you to crowding and disruption on your journey before you travel
  • Book with Confidence - If your plans change, you can amend date and time of Advanced tickets fee free up until 6pm the day before you travel, and until 31/03/22. (Fare price difference may apply. Advance tickets purchased online can be exchanged for a voucher for future journey. Fee free changes also apply to Off-Peak and Anytime tickets, up to the date of departure.)


When you travel by train please:

  • Travel at quieter times where you can and make the most of your Railcard discount when travelling off-peak
  • Check the latest travel information at and by signing up to Alert Me via Messenger before you set off
  • Carry hand sanitiser and wash your hands before and after your journey


There are different rules in other parts of Great Britain. So, if you're travelling in Wales or Scotland, please check the latest government advice.

Please be aware that Railcards are non-refundable and can't be extended. Please check the FAQs section under the individual Railcards website for more information.