If we ever have planned maintenance scheduled, all the information will be found on this page.
Frequently asked questions
No. You will not be able to access your account during the maintenance period.
No. You will not be able to purchase a Railcard until the planned maintenance is complete.
No. You will not be able to renew or replace your Railcard until the planned maintenance is complete.
No. You will not be able to request a new email link during the maintenance period.
Yes. You will be able to access and display your existing digital Railcard, as long as it has already been downloaded to your device and you have the latest version of the Railcard app installed.
Yes, you will be able to add a Railcard to your device, providing you already have a valid email link or download code. During the maintenance window you will not be able to request a new link.
Yes. You will be able to browse the website during the maintenance period, but you will not be able to buy or manage a Railcard.
Yes. The maintenance will take place outside of Contact Centre opening hours (7:00 to 22:00) but you will still be able to access the Contact Us page [LINK] to post a query or complaint.
No. The maintenance will take place outside of Contact Centre opening hours (7:00 to 22:00).
No. The maintenance will take place outside of Contact Centre opening hours (7:00 to 22:00).
