FAQs

Need a quick answer? Answers to the most commonly asked questions can be found below:

 

What is a Railcard?

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Am I eligible for a Railcard?

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How do I apply for a Railcard?

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I’m having trouble uploading a photo for my Railcard application - what can I do?

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How do I request a new download code for my digital Railcard?

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When will I receive my Railcard?

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How do I manage my Railcard account online?

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What do I do if my Railcard is lost or stolen?

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What do I do if I want to renew or replace my Railcard?

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Are there any restrictions on when and how I can use my Railcard?

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I've changed phone - why is my Railcard no longer showing in the app?

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Contact us

If your query relates to your digital Railcard, then here are some tips for managing your digital Railcard.

If you still need to get in touch please use the form below and we will come back to you within 10 days.  

 

Enquiry Form

Required fields are marked with an asterisk (*).




We will only use your contact information to help us find your Railcard account if you have one.












 

General Enquiries (except Veterans Railcard and 16-17 Saver)

Phone: *0345 3000 250
If you are looking to buy or renew your Railcard or get a replacement then you’ll need to do this online.

 

Disabled Persons Railcard:

Email: railcardhelp@nationalrail.co.uk
Phone: *0345 605 0525
Minicom/Textphone: 0345 601 0132

 

Santander 16-25 Railcard:

Phone: 0345 030 4100

*Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

 

Post:                             

National Railcards

PO Box 8626

SWADLINCOTE

DE11 1JA

 

Social Media:

You can also send us a private message on social media:

Twitter Railcards

Facebook Railcards

 


 

All press enquiries should be sent to media@nationalrail.co.uk



If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

 

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies

 


 

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus.

 

Email: advice@transportfocus.org.uk

 

Phone: 0300 123 0860

 

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ