If you need to get in touch please use the form below and we will come back to you within 10 days.  


Need a quick answer? Many of the answers to commonly asked questions can be found in the FAQs on our individual Railcard websites



Enquiry Form

Required fields are marked with an asterisk (*).

We will only use your contact information to help us find your Railcard account if you have one.


General Enquiries (except Veterans Railcard and 16-17 Saver)

Phone: *0345 3000 250
If you are looking to buy or renew your Railcard or get a replacement then you’ll need to do this online.


Disabled Persons Railcard:

Phone: *0345 605 0525
Minicom/Textphone: 0345 601 0132


Santander 16-25 Railcard:

Phone: 0345 030 4100

*Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.



National Railcards

PO Box 8626


DE11 1JA


Social Media:

You can also send us a private message on social media:

Twitter Railcards

Facebook Railcards



All press enquiries should be sent to

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.


If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies



If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus.




Phone: 0300 123 0860


Transport Focus
PO Box 5594
Southend on Sea