Support
If you need to get in touch please use the form below and we will come back to you within 10 days.
Need a quick answer? Many of the answers to commonly asked questions can be found in the FAQs on our individual Railcard websites
Enquiry Form
Required fields are marked with an asterisk (*).
General Enquiries (except Veterans Railcard and 16-17 Saver)
Phone: *0345 3000 250
If you are looking to buy or renew your Railcard or get a replacement then you’ll need to do this online.
Disabled Persons Railcard:
Email: railcardhelp@nationalrail.co.uk
Phone: *0345 605 0525
Minicom/Textphone: 0345 601 0132
Santander 16-25 Railcard:
Phone: 0345 030 4100
*Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.
Post:
National Railcards
PO Box 8626
SWADLINCOTE
DE11 1JA
Social Media:
You can also send us a private message on social media:
All press enquiries should be sent to media@nationalrail.co.uk
If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.
If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies
If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus.
Email: advice@transportfocus.org.uk
Phone: 0300 123 0860
Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ