Frequently Asked Questions?

When will I receive my Railcard?

If you have applied online for a digital Railcard, in most cases it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.

• Find out more about digital download codes, and what to do if you have a problem.

If you have applied online for a physical Railcard, please allow up to 5 working days for delivery. If you paid for Special Delivery and placed your order before 15:45, your Railcard will be delivered within 2 days (Monday to Thursday) or 3 days (Friday to Sunday).

If you have applied in person at a staffed station ticket office, in most cases your physical Railcard will be available to use straight away.