Frequently Asked Questions?

What do I do if I want to renew or replace my Railcard?

You can renew your digital Railcard within 30 days of its expiry.

• Sign in to your account
• Click 'Renew' next to the Railcard you wish to renew
• Check all the details are correct and update if required
• Pay, and you're done!

If we have your email address, we'll send you a reminder that your Railcard is due for renewal. But remember, it's your responsibility to check that your Railcard is in date before buying or using Railcard-discounted tickets.

If you didn't buy your Railcard online, you can still renew it online. You will need to create an account and purchase a new Railcard. You should wait until your station-bought Railcard has expired so you don't lose any validity.