Frequently Asked Questions?

I’m having trouble uploading a photo for my Railcard application - what can I do?

We're sorry that you've experienced problems while uploading a photograph. There could be several reasons for this - some of which are difficult to identify. We’ve compiled a list of trouble-shooting tips that you can try before contacting us:

  • Make sure your image is 5 megabytes (5Mb) or less. If your image is bigger than 5Mb, you can try cropping and/or reducing the quality of your photograph, but be careful – the picture still needs to be clear enough to display on the Railcard
  • Make sure your web browser is up to date. Our website supports most browsers (such as Microsoft Edge, Chrome, Safari and Mozilla Firefox), but some older versions are more likely to cause problems. You could also try using a different web browser or computer
  • Enable Javascript on your web browser
  • Once you have tried the above suggestions, close your web browser and retry the photo upload.