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From 17 August, eligible customers can buy a 16-17 Saver up to the day before their 18th birthday and enjoy a full year of savings.


Find out more about the changes to the 16-17 Saver.

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Railcard Website Terms and Conditions

Website terms and conditions


Customers using this website are advised that all pages excluding the purchase pages are managed by ATOC Limited and, as such, ATOC Limited is responsible for the content, detail and links contained within. Any enquiries regarding these pages, the content, detail and links within should be directed to ATOC Limited at marketing@raildeliverygroup.com or by post to Railcards Marketing, RDG, First Floor North, 1 Puddle Dock, London, EC4V 3DS.


Agreement between the User and ATOC Limited


This website is offered as a service to you, the user, by ATOC Limited. Your use of this website constitutes your agreement to all the terms and conditions detailed here. Additional terms and conditions apply in respect of the purchase of Railcards. If you do not agree with these terms and conditions then you are not authorised to use this website.


Personal and Non-Commercial use Limitation


This website is for your personal and non-commercial use. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from this website.



All Railcard logos are trademarks and property of ATOC Limited. Other product and company names featured on the website may be the trademarks of their respective owners.

All contents on the website, including any software, are protected by copyright. No part of the website can be reproduced in any form whether electronically or otherwise without the prior consent of ATOC Limited.

You shall not frame or re-badge the website, or otherwise integrate it into any other system, except with the express advance permission of ATOC Limited. You may provide a link to the website from your own website.



These websites; www.railcard.co.uk, www.16-25railcard.co.uk, www.26-30railcard.co.uk, www.twotogether-railcard.co.uk, www.familyandfriends-railcard.co.uk, www.senior-railcard.co.uk, www.disabledpersons-railcard.co.uk, www.network-railcard.co.uk are websites of ATOC Limited, a company registered in England (No. 3069033), whose registered office is at:

First Floor North
1 Puddle Dock
London
EC4V 3DS


Liability Disclaimer


This website is for the provision of information and for the purchase of Railcard products. ATOC Limited uses reasonable endeavours to check the accuracy of information published or made available on this website. You should note however that ATOC Limited does not warrant that such information will be error free and the user acknowledges that the information, products, and services published or made available on this website may include inaccuracies or typographical errors. Changes are periodically made to the information herein. ATOC Limited and/or its respective suppliers may make improvements and/or changes to this website at any time.

In no event shall ATOC Limited and/or its suppliers be liable for any loss of profit, loss of opportunity, loss of business, loss of revenue, wasted time, wasted costs, indirect, incidental, special, or consequential loss arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if ATOC Limited or any of its suppliers has been advised of the possibility of damages. Except in relation to liability for death or personal injury, for which no limit applies, the liability of ATOC Limited and/or its respective suppliers for direct loss arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, is limited to the total value of the transaction under which the claim arises for any one event or series of connected events.

This does not affect your statutory rights as a consumer.


No Unlawful or Prohibited Use


As a condition of your use of this website, you warrant to ATOC Limited that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions. ATOC Limited may suspend, block or terminate your access to the website, in its absolute discretion.



This website may contain hyperlinks to websites operated by parties other than ATOC Limited. The operation of such websites is entirely outside ATOC Limited's control and you proceed at your own risk. ATOC Limited does not endorse or sponsor the products, services or content you access and/or purchase through any linked site. You will be subject to the terms and conditions of use for all and any such linked sites. ATOC Limited has no liability, howsoever arising, in respect of such linked sites, their content and operation.


Cookies


Cookies are small pieces of information that are transferred to and stored by your browser on your computer or mobile device. Our website uses cookies. For further information on the cookies we use and what information we collect, please see our Cookie Policy.

For further details on cookies we recommend that you visit www.allaboutcookies.org.


Privacy Policy


ATOC Ltd manages Railcards on behalf of the train companies. Your personal information may be disclosed to the train companies who run services in your region in order for them to administer and support your use of the Railcard. For more information about how we manage your personal information, please see our Privacy Policy.


Marketing and Contact Policy


Your privacy is important to us and we will not release your personal details to any company for marketing purposes without your consent. For more information about why and how we contact our customers, please see our Marketing and Contact Policy (below).

ATOC Ltd represents Britain’s train companies and manages Railcards on their behalf.


Your privacy is important to us. We will not release your personal details to any company for marketing purposes without your consent.


The following details the marketing communications we send to our customers.


Online Railcard Accounts and Applications

If you start but don’t complete a Railcard application online, we will send you up to 2 reminders. If you consented to marketing during the registration process, we will also share your data with our supplier to send you reminders via our digital marketing channels.


If you don’t complete your application or sign in to your account within 30 days, all information that you have entered for your application will be deleted.


Please note this excludes 16-17 Saver and Veterans Railcard. For these products your account is not created and no personal information is saved until you have completed your purchase.


Marketing Consent – ATOC Ltd

If you buy a Railcard or 16-17 Saver online, over the phone, by post or in person at a National Rail station ticket office or licensed third party, we will record your marketing consent preferences.


If you have consented to receive special offers, promotions, news and updates from ATOC Ltd, we will send you:


  • Railcard specific offers and updates

  • Information and special offers about other National Rail products and services, including National Rail Enquiries, DaysOutGuide.co.uk and MyInterRail.

  • Special offers and promotions about our selected partners, including the days out, lifestyle, theatre and travel brands below. From time to time the partners that we work with might change with new ones coming onboard and others departing. For the most up to date list of partners see the Offers section of the Railcard website.


Type of offer

Partners

Days Out

Virgin Experience Days

Lifestyle

Tastecard, Gousto, Virgin Wines, Gruum, Craft Gin Club, Readlly

Theatre

Encore Tickets (Theatre Tickets)

Travel

Ambassador Cruise Line, Railbookers, cottages.com, Interrail, Hoseasons Parks and Lodges


We will send you marketing messages while your Railcard is active and for 2 years after your Railcard expires. We use tracking in our emails to measure delivery and open rates.


How to opt-out of receiving marketing messages from ATOC Ltd

If you have a valid Railcard or 16-17 Saver that you purchased online from our website, you can change your marketing consent preferences at any time by signing in to your Railcard account. To update your preferences, select ‘Details’ of each Railcard and then ‘Manage Railcard Communication Preferences’.


Alternatively, all customers can change their marketing consent preference at any time in the following ways:

  • When you receive a Railcard branded email from us, you can select the unsubscribe link at the bottom of the email

  • If you wish to opt-out of receiving these messages, please fill out our online form.


Marketing Consent – Train Companies

If you have consented to receive special offers, promotions, news and updates from train companies, the train companies that run services in your region may send you communications with special offers, promotions and updates on services.


See our list of train companies who operate on the National Rail network.


Train companies will send you marketing messages while your Railcard is active and for one year after your Railcard expires.


How to opt-out of receiving marketing messages from Train Companies

If you have a valid Railcard or a 16-17 Saver that you purchased online from our websites, you can change your marketing consent preferences at any time by signing in to your Railcard account. To update your preferences, select ‘Details’ of each Railcard and then ‘Manage Railcard Communication Preferences’.


Alternatively, all customers can change their marketing consent preference at any time in the following ways:

  • When you receive an email from a train company, you can select the unsubscribe link at the bottom of the email

  • If you wish to opt-out of receiving these messages, you can contact us


Renewal and Reminder Notices

We will contact you when your Railcard or a 16-17 Saver is close to expiry provided we hold accurate contact details. If you have provided an email address we may send you emails to remind you to renew your Railcard.


If we don’t hold a valid email address for you, we may send you a renewal notice by post.


Segmentation and Profiling

If you have consented to marketing when registering for a Railcard, our third-party provider LiveRamp will use your data to create profiles that identify others who have similar characteristics and may also be interested in our offers. The data they use is non-identifiable and grouped for similarities.


If you wish to be excluded from this process, please fill out our online form – select ‘Restrict Processing’ and detail that you would like to be excluded from segmentation and profiling.

 

Last updated 5 August 2026

Purchasing Railcards


The purchasing pages are prefixed by secure.railcard.co.uk and are managed by ATOC Limited, and as such, ATOC Limited is responsible for these pages in accordance with their terms and conditions.  

The financial transaction for purchasing a Railcard online is processed by Global Payments. Your card will be charged accordingly with reference 'Railcard.co.uk'. Your payment card will be charged once the transaction has been completed, and, you will receive an email notification as confirmation of this.

You are responsible for maintaining the confidentiality of your password and account details and are fully responsible for all activities that occur under your password or account.


Have you had a problem with an online purchase?


If you are not happy with the service you receive after contacting us, you are entitled to contact Transport Focus, an independent watchdog.

Alternatively, you can try online dispute resolution with CEDR.
 


Last updated 5 August 2026