Privacy Policy

When you purchase a Railcard from Train Companies or Licensed Third Party Retailers (“us”), you will provide us with personal data. We recognize the need to treat your data in an appropriate and lawful manner, in accordance with the Data Protection Act 1998. The purpose of this notice is to make you aware of how we will handle your personal data.

Why do we need your personal data?

When you buy a Railcard, from a Railcard.co.uk website, transactions are managed by Journeycall Limited, and as such, Journeycall Limited is responsible for the processing and distribution of Railcard products. During your purchase, we will ask you to provide us with personal information, such as name, address, email address and date of birth, and we will use this to process your purchase and send you the Railcard. We may also ask for further sensitive information, such as driving licence or passport number, disabilities and medical information, for the purposes of proof of eligibility for some Railcard types.

What data do we hold and for how long will we keep it?

We will keep your data securely while the Railcard is valid. This will allow us to: remind you when your Railcard is due to expire to enable you to renew easily; send you information about any changes to your Railcard’s terms and conditions; and, if you have so chosen, to receive marketing communications from us, including offers and information on similar products and services you may be interested in.

When your Railcard has expired, we will keep your data for a further 180 days, during which time you may still receive communications. After this point and for a further 4 years, we will keep your data in a dormant state, just in case you decide to renew or buy a new Railcard, so that we can match your Railcard history.

If you wish to know what personal data we hold about you, you must make the request in writing, with an accompanying fee of £10, payable to ATOC Ltd. All such written requests should be sent to the Data Protection Officer at Rail Delivery Group, 200 Aldersgate Street, London EC1A 4HD.

How accurate is the personal data that we keep?

The information we hold is supplied by you. If your details change, please update them by logging in to www.railcard.co.uk and follow the link to your account. If you do not have an online account, please call 0345 3000 250 or write to us at National Railcards, PO Box 6616, Arbroath DD11 9AR, stating your Name, Address and Railcard number, and we will amend your details.

With whom do we share your data?

To fulfil your request for a Railcard, we work with a number of suppliers. These suppliers include:

We ensure that our suppliers process your data in an appropriate and lawful manner, and within the EU only.

If you have opted in to receive marketing information and offers from Train Companies, we will share your data with the companies that operate in your area, based on the Post Code you have supplied.

If you have opted in to receive marketing information and offers by email from trusted third parties, we may share your personal data with those organisations. Your personal information, such as email address, will then be shared with our third-party email provider, MediaLab Group Limited. Your personal information will never be passed on to advertised organisation directly.

If you have opted in to receive direct marketing information and offers by post from trusted third parties, we may share your personal data with those organisations. Your Name, Address and Post Code will then be shared with the advertised organisation directly.

If you have opted in as above, you can expect to receive information regarding the following types of organisations:

 

Sector

Description

Retail
  • Online retail
  • General stores
  • Automotive (including dealerships and accessories)
  • Property
  • Home furnishings
  • Home improvement
  • Fashion and clothing
  • Telecoms and utilities
Finance
  • Pensions
  • Loans, credit cards and mortgages
  • Investments & savings
Insurance
  • Home
  • Car
  • Travel
  • Pet
  • Personal
Travel
  • Home
  • Car
  • Travel
  • Pet
  • Personal
Charities
  • Aged
  • Children’s
  • Animals
  • Military/ex-services
  • Medical and Health
  • Overseas Aid
  • Rescue services
  • Environmental & Cultural
Lifestyle
  • Health & Well-being
  • Fitness
  • Media & publishing companies
  • Leisure
  • Gaming
  • Legal Services
  • Educational institutions

 

To change your marketing preferences, please log in to www.railcard.co.uk and follow the link to your account. If you do not have an online account, please call 0345 3000 250 or write to us at National Railcards, PO Box 6616, Arbroath DD11 9AR, stating your Name, Address and Railcard number, and we will amend your preferences.

 

Cookies

Like most websites, we use cookies and similar tools across our website to improve your experience and our website's performance. This page explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website to recognise your device the next time you visit.

Cookies do many things. For example, they can help us to analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information. For example, if you click to "remember me" when logging in, a cookie will store your username. Most cookies won't collect information that identifies you. Instead, cookies will collect more general information such as how users arrive at and use our website, or a user's general location.

What cookies do we use?

We use five types of cookie and similar tools across our website to improve its performance and enhance your user experience.

1. First party cookies

We set these cookies and they can only be read by us.

2. Persistent cookies

We use persistent cookies which will be saved on your computer for a fixed period. They won't be deleted when the browser is closed. We use persistent cookies to recognise your device for more than one browsing session.

3. Session cookies

We use session cookies which are only stored temporarily during a browsing session and will be deleted from your device when the browser is closed.

4. Third party cookies

We may use third party suppliers who may also set cookies on our website in order to deliver the services that they are providing. These cookies are known as third party cookies.

5. Google Analytics

We use Google Analytics cookies in order to evaluate your use of the website and compile reports for us on activity on the website.

You can learn about Google Analytics cookies by visiting this site:
www.google.com/intl/en/privacypolicy.html

Can you block our cookies?

Cookies help you to get the most from our website, so please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

How do I disable cookies?

All recent versions of popular browsers give you a level of control over cookies. You can find out how to control cookies in your browser by visiting this site: www.aboutcookies.org/how-to-control-cookies/

More information

If you'd like to know more about how businesses use cookies visit: www.allaboutcookies.org