Knowledge Centre
How to add your Railcard to your phone
If you’ve bought a digital Railcard online, you can add it to your phone for quick and easy access every time you travel.
How to renew your Railcard
Most Railcards can be renewed. Some Railcards will have specific guidance about birthdays and expiry dates.
What to do if your Railcard is lost or stolen
Find out how to get a replacement Railcard
How to sign in to your account
You can use your Railcard account to renew your Railcard, add a Railcard to your phone and update your personal information.
How to use a download code
You can use a download code to add your digital Railcard to your phone using the Railcard app.
Am I eligible for a Railcard?
If you’ve ever wondered whether you qualify for a Railcard, this guide will help you quickly identify your eligibility and find the right option for you.
Can you gift a Railcard?
A Railcard is a simple, practical gift that helps teenagers and students save on travel all year round. This guide explains how to buy one for someone else.
Can mature students get a Railcard?
Not sure if you qualify for a Railcard as a mature student? Here’s a quick guide to the key requirements.
Student travel checklist
Starting university can mean more travel than you might expect. Getting organised early can help you manage costs and avoid stress.