If you need to get in touch we're open 0700hrs to 2200hrs every day of the year except for Christmas Day. You can email us at RailcardHelp@atoc.org or call us on 0345 3000 250.
You can also write to us at
PO Box 6616
If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.
If you have a complaint, comment or suggestion about a specific journey or train company, please contact the train company direct. Alternatively, please contact the train companies who run the service or station you are concerned about.